Frequently Asked Questions

How do I contact MyGowns.com?
We can be reached online at info@mygowns.com or call us toll free at (800) 742-7506 Monday through Friday, 9 am – 5 pm EST.

What are your shipping costs?
Shipping costs vary depending on the size of the order and the city to which it will be delivered. You will have the opportunity to review your shipping costs before you submit your order. Orders over $250 always receive free Ground shipping.

What is the estimated time for delivery?
Excluding wedding gowns, most of our non-personalized items will ship 2 to 3 business days after you place your order, but at times some may take longer. Personalized items will usually ship within 4 to 5 business days. In-stock wedding gowns will usually ship within 5 business days. All other wedding gowns will ship within 8 to 10 weeks.

Although we make every effort to have orders shipped in a timely fashion, MyGowns.com cannot guarantee any delivery or shipment dates.

Please keep in mind that, while we are located in New Jersey, some of our items will ship from warehouses in other parts of the country. If you have ordered more than one item it is possible that they will come in multiple shipments.

Although we offer expedited shipping options, please be aware that this affects transit time only. It will not affect our normal order processing times.

I ordered several items but have only received one?
MyGowns.com utilizes warehouses throughout the country. Because of this, if you ordered more than one item, it is possible that you may receive multiple shipments. You will not pay multiple shipping charges.

Can I stop by your store?
MyGowns.com is not a full service bridal salon and cannot accept walk-in customers. This helps us keep our costs low and pass our savings on to you.

What do I do if I have received a damaged or incorrect item?
If you have received a damaged or incorrect item, please email us or call us at (800) 742-7506 within 48 hours of delivery. We will arrange to exchange the damaged or incorrect item at no charge to you.

What is your return policy?
Every item we sell is guaranteed to be the size, style and color you order and free of defects. When you receive your order, please immediately inspect all merchandise for any defects or poor workmanship.

If MyGowns.com is notified within 10 days of receiving your merchandise (excluding dresses/gowns), refunds less a 15% restocking fee will be gladly given on items that are unworn, undamaged, and unsoiled only. Items may not be exchanged or returned for any reason if MyGowns.com is not notified within 10 days of receipt of the merchandise. Personalized and custom products are non-returnable and non-refundable. Please review our complete return policy.

Do you ship outside of the United States?
MyGowns.com only ships within the United States. Orders to Alaska or Hawaii cannot be shipped via UPS Ground.

Do you charge sales tax?
Orders shipped to New Jersey will have 7% sales tax added to applicable items.

Do you have a catalog?
Since we are constantly updating our product line, we cannot offer a catalog.