Shipping & Returns

Shipping
Shipping costs vary depending on the size of the order and the city to which it will be delivered. You will have the opportunity to review your shipping costs before you submit your order. Orders over $250 always receive free Ground shipping.

Excluding wedding gowns, most of our non-personalized items will ship 2 to 3 business days after you place your order, but at times some may take longer. Personalized items will usually ship within 4 to 5 business days. In-stock wedding gowns will usually ship within 5 business days. All other wedding gowns will ship within 8 to 10 weeks.

Please keep in mind that, while we are located in New Jersey, some of our items will ship from warehouses in other parts of the country. If you have ordered more than one item it is possible that they will come in multiple shipments.

Although we offer expedited shipping options, please be aware that this affects transit time only. It will not affect our normal order processing times.

MyGowns.com utilizes warehouses throughout the country. Because of this, if you ordered more than one item, it is possible that you may receive multiple shipments. You will not pay multiple shipping charges.

We cannot ship to P.O. Boxes. All orders will be shipped UPS or USPS unless otherwise specified.

UPS guarantees the day of delivery for every ground package you ship to any commercial address in the contiguous 48 states. Delivery dates on shipments to residential addresses are NOT guaranteed. Most orders typically take 2-3 days to process (execept Saturdays, Sundays and holidays), but at times, some items may take longer. Personalized items typically take 10 business days to process. Quoted delivery times are stated in business days and are in addition to order processing times. Although we make every effort to have orders shipped in a timely fashion, MyGowns.com cannot guarantee any delivery or shipment dates. Please e-mail us to find out if the product you are interested is currently in stock.

Returns
If MyGowns.com is notified within 10 days of receiving your merchandise (excluding dresses/gowns), refunds less a 15% restocking fee will be gladly given on items that are unworn, undamaged, and unsoiled only. Items may not be exchanged or returned for any reason if MyGowns.com is not notified within 10 days of receipt of the merchandise. Returned items must have the original tags in place and be returned in the original packaging, unused and in the same condition it was received.

Should the item received be incorrect, or damaged in any way, simply call us at 800-742-7506. We will issue a Return Authorization number and will replace the damaged/incorrect item at no charge. When placing a custom order, be sure that all information is accurate, as a custom order may not be returned unless it has been shipped incorrectly.

Please include a description of the reason for your return. Refunds or exchanges will not be given without a Return Authorization number or if the merchandise has been used or soiled. Returns received without a Return Authorization Number will be refused and there will be a minimum of $10.00 in shipping and handling charges for the item to be returned to the customer. You must request a Return Authorization number no later than 10 days after your merchandise is received.

My Gowns will reimburse ground or parcel post charges on merchandise returned within 10 days that was shipped to you in error or defective upon arrival. We can not accept any parcels freight collect or COD. We reserve the right not to reimburse handling fees, packing fees, and shipping fees of retail outlets above published shipping rates. Shipping fees on returns are not refunded. Shipping and handling will be charged for exchanges.

Any credit card purchases on merchandise returned that qualifies for a refund will entitle the purchaser to a credit issue to the same card account that was charged in the original purchase.

WEDDING / BRIDESMAID DRESS RETURN OR EXCHANGE INFORMATION
You may return a wedding or bridesmaid dress (less a 20% restocking fee) for any reason within 5 calendar days of receiving your dress. We cannot accept any returns, exchanges or issue refunds on wedding gowns or bridesmaid dresses after 5 days. It is the customer’s responsibility to order the right size, color, style and to view the photos/descriptions accordingly. NO Refund/Exchange will be given if the dress is dirty, if it has hair or makeup on it, if it is altered in any way or is in anything other than like-new condition. Any Return or Exchange without the proper forms will not be processed, and will be returned to the Sender. You will note that most online bridal stores have a similar return policy on dresses.

Wedding and bridesmaid dress orders will be charged at the time the order is placed. Canceled orders are subject to a 20% cancellation fee.

DOWNLOAD RETURN/EXCHANGE AUTHORIZATION FORM